Confused about your statement? Ever wonder what you really owe? Here is a brief explanation of how to read your monthly statement. Keep in mind that the statement is a summary of your monthly activity, which includes invoices for the month being billed, unpaid invoices, credits and payments through a specified date.
If an invoice is paid during the statement period, the payment will show in the prepayment column as a negative, for example -25.00 on the line below the invoice. Paid invoices will be removed from the account during the system month end process.
Invoices that have not been paid will show as open with no payment applied and aged according to how many days the invoice is past due from the date the invoice was generated.
Credits on account will show as a negative in the prepayment column and not be linked to any invoice. These credits can result from many things: prepayment for workshops, prepayment for electronic resources, over- or double-payment of an invoice, prepayment for the year, or credits issued to the account. We have the ability to make a brief notation regarding the credit or prepayment so you can identify the credit or prepayments.
A summary of the account is reflected at the end of the statement, taking into account all activity, including totals for all columns and a total balance due.
Please do not hesitate to contact us if you have any questions or need invoice copies. You may also log in to My Account and print the open invoice. My Account is a members-only benefit that you can use to look up financial information.