• Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity; • Demonstrates commitment to STAR values in all interactions with customers, community residents, and colleagues; (Service, Teamwork, Adaptability, Respect); • Answers questions and assists library users in locating desired information, resources, or library materials; • Performs readers advisory services by recommending books, movies or music that customers might enjoy; • Uses a wide variety of methods to highlight items in the collection and encourage their use; • Maintains the library collection through weeding and selection recommendations; • Presents programs, workshops, and classes for library users; • Represents the library in the community by making presentations, attending community meetings, serving on community boards or task forces; • Seeks information from users and potential users of information and library materials about their library needs and interests; • Actively seeks opportunities to promote the Library with the goal of increasing public use of programs and resources, and enhancing the Library’s visibility as a vital community partner; • Explains use of library facilities, resources, equipment, and services; • Interprets library policies, objectives, and procedures; • Keeps accurate, up to date work records and produce written reports; • May train library staff or volunteers; • Participates in library committee work; • This position may require the performance of other essential and marginal functions depending on the work location, assignment or shift. Selection Factors Knowledge of: • Customer service principles and techniques. • Library circulation system and procedures. • Professional library theories, issues and trends; • Principles and practices of public library operations and library materials selection; • Principles and practices of employee training; • Specific subject field or type of library material; • Computerized cataloging, bibliographical and circulation system databases; • Library professional publications and the literature of librarianship; and • Research techniques and practices. Ability to: • Demonstrate technology proficiency at an intermediate level; • Maintain regular and reliable attendance, observing a flexible schedule including nights and weekends as assigned; • Communicate in the English language by phone, email, online or in person in a one-to-one or group setting; • Work cooperatively with other employees and the general public; • Comprehend and make inferences from written material; • Adapt to changing work priorities; • Communicate effectively and work proactively to attain solutions; • Comprehend, use and apply current technology in a public library setting; • Effectively coordinate library programs, projects and/or services; and • Produce written documents with clearly organized thoughts using proper sentence construction, punctuation and grammar.
Additional Requirements: • Individuals must be physically capable of operating a vehicle safely, possess a valid driver's license and have an acceptable driving record. Minimum Qualifications Bachelor's degree in a program that imparts a broad liberal education is preferred. Public library experience is highly desirable; however, other equivalent combinations of education, knowledge and demonstrated ability to perform the essential duties and responsibilities may be substituted.
The Stark County District Library is seeking an outgoing, customer service oriented library paraprofessional to fill an opportunity as a Bachelor at the North Branch of the Stark County District Library. The Bachelor-level staff member is primarily responsible for supporting in-house programs developed by the Youth Services and Adult Librarians as well as designing and implementing their own programs for children and youth patrons. The incumbent would also be responsible for frontline customer service at a variety of service points, conducting reader’s advisory, and assisting with library collection maintenance. This position could be involved in promotional outreach programs or serve as a substitute if a Librarian is not able to attend a planned outreach program. Candidates should enjoy working with the public, especially children and youth, and be able to demonstrate a strong customer orientation that supports our mission and service to the diversity of the communities in which we operate.
If you believe you may be a good fit for this unique position or know someone who would be, please go to Stark Library website - www.StarkLibrary.org - for more information and to complete an employment application. Go to “Contact” and then “Employment” for access to our on-line application.