Position is responsible for the operation of the Reference Desk. Position will offer courteous and professional service to all library patrons (faculty, staff, students, and community); understand library policy and practice; have a working knowledge of library resources; help patrons locate needed information; instruct patrons in the use of library resources; and properly refer patrons as necessary.
This position has a high level of responsibility in that it ensures patrons receive excellent customer service and are instructed on the use of quality information resources. Due to the dynamic nature of the library environment, assignments vary depending on operational needs.
-Experience with electronic databases, Internet resources, library catalogs, and reference tools.
-Minimum 3 months experience staffing a reference desk.
-100 hours in training in the use of computers or 1 month equivalent experience.
Communication and other skills:
-Proven history of offering excellent customer service.
-Effective written and oral communication skills.
-Evidence of ability to work well with diverse populations.
-Strong interpersonal skills.
-Evidence of problem-solving and decision-making skills.
-Demonstrated knowledge of the Microsoft Office suite.
-Proven ability to work collaboratively with colleagues, faculty, staff, and students.
-Ability to work under pressure.
-Ability to perform detail-oriented work efficiently and accurately.
-ALA-accredited master's degree in library science or partial completion of degree.
-Applied knowledge of OhioLINK; applied knowledge of EBSCO databases.
Carlson Library at the University of Toledo is looking for 2-3 reference assistants. These are part time positions with the primary responsibility of staffing the reference desk and the secondary responsibility of special projects. Hours are available during the day, evenings, and Sundays. Please see the posting at https://jobs.utoledo.edu/applicants/Central?quickFind=62781 for full details and to apply.
Julia A. Martin, MLS, MBA
Director of Reference & Instruction
Business & Economics Librarian
Carlson Library, room 1024E
2801 W. Bancroft St., MS#509
University of Toledo
Toledo, Ohio 43606
1. Identify, contact, and serve homebound individuals with appropriate library services.
2. Identify, contact, and serve qualifying institutions with appropriate library services for their residents
3. Select and process materials for home and institutional visits; maintain client files.
4. Promote and encourage outreach services through community contacts and publicity.
5. Institute other outreach services for adults, including deposit collections throughout the community
6. Develop and collect appropriate statistics for these services.
College degree required
Extensive experience may be substituted in lieu of educational requirement
Library experience preferred
(See job description for other requirements – available on website)
Qualified applicants must:
Submit a cover letter, resume & application (available at Circulation Desk and on Library website: https://www.reedlibrary.org/employment)
to the Administration Office at Reed Memorial Library, 167 East Main St. Ravenna, OH 44266 or by email to: email@example.com
OPERS retirement and leave benefits; $13.51/hour; 25 hours per week.
Hourly; Non-exempt from FLSA overtime provisions
• Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.
• Demonstrates commitment to STAR values in all interactions with customers, community residents, and colleagues; (Service, Teamwork, Adaptability, Respect);
• Works directly with SPARK preschool children and their families to provide in home, family-focused intervention to enhance early literacy skills and preparation for kindergarten;
• Serves as a support for SPARK children as they move from home or child-care environments to public school;
• Develops and maintains strong and effective relationships with all SPARK Ohio Initiative partners, including the Sisters of Charity Foundation of Canton;
• Positively represents the Library to agencies, organizations, and the community, promotes Library services and the SPARK program and partnerships in a consistently positive manner, and adheres to customer service guidelines and procedures as established by the Library;
• Models exemplary customer service to both internal and external customers, in accordance with SCDL standards and procedures;
• Plans and implements monthly face-to-face contact with assigned children in the home and/or child care setting to advance the successful implementation of each child’s individual learning plan;
• Creates and maintains all necessary records according to SPARK guidelines;
• Attends Parent Partner meetings, training sessions and on-going professional development programs as required by the SPARK Learning Advocate Coordinator;
• Acts as the SPARK advocate for all assigned children and families, encouraging a high standard of early childhood care and education to ensure a preparation for kindergarten and successful transition to elementary school;
• Oversees appropriate use of developmental screening tools for assigned SPARK children as directed by the Learning Advocate Coordinator;
• Makes referrals as necessary to appropriate learning service and programs for SPARK children and their families, according to SPARK guidelines; and
• Communicates emergency situations and/or critical changes to the Learning Advocate Coordinator in a timely manner.
• Strong interest in, and personal passion for early literacy and encouraging children and families to gain skills that will ensure a successful transition into the public school environment;
• A commitment to internal and external customer service along with a positive public service outlook, with strong communication and interaction skills and the ability to relate to people of all ages;
• The ability to communicate honestly and respectfully;
• A high degree of flexibility, patience, and tolerance, and the ability to function well in a variety of social contexts and environments; and
• The ability to schedule and organize meetings, a proven record of self-motivation and initiative, a strong ability to follow through on commitments, and an exceptional attendance record.
• Customer service principles and techniques;
• Basic library reference resources;
• Library numerical and alphabetical filing systems;
• Principles, practices, methods, and materials of public libraries; and
• Library circulation system and procedures.
• Demonstrate technology proficiency at the intermediate level;
• Maintain regular and reliable attendance, observing a flexible schedule including nights and weekends as assigned;
• Communicate in the English language by phone or in person in a one-to-one or group setting;
• Work cooperatively with other employees and the general public;
• Learn job-related material primarily through oral instruction and observation, which takes place mainly in an on-the-job training setting;
• Comprehend and make inferences from written material;
• Adapt to changing work priorities;
• Conduct effective information and readers advisory interviews with library users;
• Communicate well and work in a team environment;
• Work with customers of all age levels;
• Display initiative, flexibility and receptiveness to ideas, changes and responsibilities;
• Work effectively under stress;
• Work on several projects to meet deadlines by working independently or in a group setting; and
• Comprehend, use, and apply current technology in a public library setting.
Individuals may be required to operate a vehicle. If so, they must be physically capable of operating vehicles safely, possess a valid driver's license and have a clean driving record that is deemed satisfactory to the Library’s insurance carrier.
Bachelor's degree in a program that imparts a broad liberal education required. Public library experience is highly desirable. Other combinations of knowledge and demonstrated ability to perform the essential duties and responsibilities may be substituted.
• The library environment involves everyday risks or discomforts that require normal safety precautions typical of offices, which includes the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations;
• Lift light objects (less than 20 pounds) and carry them short distances (20 feet or less);
• Reach overhead and bend/kneel to shelve books weighing up to three pounds;
• Remain in a standing position for extended periods of time while performing a variety of tasks; and
• Perform repetitive hand, arm, and body movements, including lifting books on a continuous basis for up to an eight-hour shift.
An employee serving in this position advances the mission of the Library by providing direct public service in the Main Library or one of the branch libraries, the Literacy Department, Mobile Services or Outreach Departments. This position may be assigned to work in the Communications Department, Collection Development Department or the Technology Department or as a Spark Parent Partner. Work requires the application of basic professional knowledge and techniques of library science to a variety of assignments, including readers’ advisory, programming, information services, cataloging, and acquisition of library materials. Employees work independently under the general supervision of a Library Manager and performance is evaluated based on observation and results achieved. Position may serve as shift supervisor.
Responsible for book displays, teacher collections, reader’s advisory, reference assistance, and Summer Reading Club prize solicitations and statistics. Reading children’s literature and writing book reviews is also required.
Successful candidate will be organized, good with children, and have computer skills. Experience with customer service and an online library catalog system. Minimum educational requirement is high school diploma or GED.
Please submit an application for employment by August 25 to:
Youth Services Coordinator
Wright Memorial Public Library
1776 Far Hills Ave.
Dayton (Oakwood), OH 45419
Application is available online at
Applications are being accepted for a creative, flexible, and organized part time (20 hours/week) Youth Services Librarian working in a department of five. Responsible for reference for children through grade 12 and their parents; providing readers’ advisory; writing monthly book reviews; assisting with Teacher Collections; providing programming for toddlers, preschoolers, and school-age children; outreach services. Familiarity with “Every Child Ready to Read” principles and “Ohio Ready to Read” initiatives highly recommended.
Youth Services Coordinator
Wright Memorial Public Library
1776 Far Hills Ave.
Dayton, OH 45419