Sign-up for an OhioNET account and register for any CE event with just 1 click!
Improving customer service is a great way to build good community relations. But what if you thought about everyone you communicate with—staff members, colleagues, end users—as “customers?” Explore how to do just that with this hands-on, day of active learning lead by Dr. Glenn Ray. This session will explore and demonstrate key aspects of the Respectful Communication model; covering best behaviors for, common barriers to, and essential elements of effective communication. Attendees will practice…
- Setting ground rules
- Being aware of non-verbal cues
- Using active listening skills
- Expressing expectations clearly
- And more!
Lunch will be provided and is included in the event cost.
Registration for this event closes Monday, Apr. 17th at 11:59 PM.
|Premium OhioNET members||$ 35.00|
|OhioNET members||$ 120.00|