Troubleshooting E-Resource Access

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As library staff members, one of the most difficult phrases to hear ourselves say has to be “I can’t help you with that.”  But with more and more of the content we provide to our communities coming in the form e-resources, it can be confusing and overwhelming to assist patrons having trouble accessing those materials.  Content can come from a variety of sources like a state-wide contract, a consortial agreement, or a subscription for a single system or location. It can be accessible only to on-site users or available for patrons logging in from anywhere. In this session, we’ll discuss the variety of content available, including recent changes to the list of resources available to all libraries around the state thanks to Libraries Connect Ohio, as well as tips on what pieces of information you need to gather to help resolve an access problem, who you should contact, and how to follow-up to ensure the issue is resolved.   

In this session, attendees will have the opportunity to 

  • Gain an overview of the variety of content available statewide 
  • Learn what details they need to gather to try to solve the access problem 
  • Explore specific troubleshooting scenarios  
  • Discuss tips on how to communicate about access problems to their supervisors, colleagues, and patrons 
December 12th, 2018 2:30 PM   through   4:00 PM
Phone: 1-800-686-8975
Event Fee(s)
Event Fee(s)
OhioNET members $ 0.00
Non-members $ 45.00
Webinar Event
Webinar Key 6425495768754554625
Archived Webinar Link
Event Details
Presenter Name Jennifer Bazeley and Carrie Waibel
Presenter Background

Jennifer Bazeley has a Bachelor’s and Master’s degree in viola performance, and an MLIS from Dominican University in Illinois. She has worked in technical services at the DePaul University Library and Field Museum Library in Chicago, and at the Mason Public Library and Cincinnati Art Museum Library in Ohio. Since 2009, she has worked for the Miami University Libraries in Oxford, OH, where she is currently the Coordinator of Collection Access and Acquisitions.

Carrie Waibel is the Electronic Resources Program Manager at OhioNET, where she has been for a little over six years.  Before that she worked as a public librarian at Westerville and Bexley Public Library.  She holds a Masters in Library and Information Science from Syracuse University and is currently working on her Masters in Public Administration at the University of Colorado Denver.  For fun, Carrie recently ran a half-marathon listening to nothing but an incongruous mix of the Beatles and the Spice Girls.

Series Name Preservation & Access
Who Should Attend E-resource and discovery staff, reference and technology support staff, and anyone with an interest in the topic.
CE Contact Hours 1

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