Adult Services Assistant

Hours: 
Days, Evenings, Saturdays
Deadline: 
January 4, 2019
Location: 
101 W. Main St Newark, Ohio 43055
Salary: 
11.14 per hour
Expires: 
01/04/2019

Organization: 

Licking County Library

Requirements: 

General Requirements: Along with the commitment and desire to provide excellent service to library customers, all Licking County Library employees must have the ability to maintain predictable and regular attendance, work a flexible schedule including daytime, evening and weekend hours, communicate, comprehend and follow Library policy and procedure and develop and maintain positive working relationships with all internal and external customers. All employees must be able to understand library wide operations, satisfactorily perform all of the responsibilities associated with a specific job title and meet the physical requirements of that same job title. All employees must have the ability to alphabetize and perform basic math operations. In addition, all employees must have the ability to work according to the priorities as established by Library Administration and/or the Library Board of Trustees and to adapt to change as necessary.

 

Minimum Education, Experience, and Licensing Requirements: 

 

  • High school diploma or equivalent required.
  • Associates degree preferred or an equivalent combination of education, experience, and training.
  • Valid driver’s license and access to a vehicle to provide own transportation when participating in off-site library business.
  • Library certification from the Ohio Library Council, preferred.
  • Must successfully pass a background check.

 

Minimum Knowledge, Skills, Abilities, and Other Characteristics

 

  • Show enthusiasm and commitment to excellent customer service, genuine public service orientation and ability to work with all age groups and diverse populations of customers.
  • Embrace innovation and experimentation with emerging technologies and related tools.
  • Maintain an awareness of developments in the field of public library service.
  • Excellent verbal, written, and telephone skills.
  • Keyboarding, filing, basic math, and alphabetizing skills.
  • Ability to follow verbal and written instructions.
  • Ability to maintain confidentiality of information handled.
  • Ability to establish and maintain effective relationships with customers, staff, and the general public.
  • Ability to organize and prioritize workload.
  • Ability to perform several tasks simultaneously and under pressure.
  • Ability to work independently and with a team.
  • Ability to perform detail-oriented duties accurately.
  • Ability to recognize and respond to potential dangers to customers and staff.
  • Knowledge of and ability to communicate library policies, procedures, and techniques to the public.
  • Monitor current literature for patterns, themes and titles of potential interest to customers.
  • Knowledge of current reference materials, resources, services, and programs for adults.
  • Ability to use Microsoft Office Suite and other software.
  • Ability to perform the physical activities associated with this job.
  • Flexibility in scheduling in regards to lunch breaks and length of work day.

General Requirements: Along with the commitment and desire to provide excellent service to library customers, all Licking County Library employees must have the ability to maintain predictable and regular attendance, work a flexible schedule including daytime, evening and weekend hours, communicate, comprehend and follow Library policy and procedure and develop and maintain positive working relationships with all internal and external customers. All employees must be able to understand library wide operations, satisfactorily perform all of the responsibilities associated with a specific job title and meet the physical requirements of that same job title. All employees must have the ability to alphabetize and perform basic math operations. In addition, all employees must have the ability to work according to the priorities as established by Library Administration and/or the Library Board of Trustees and to adapt to change as necessary.

 

Minimum Education, Experience, and Licensing Requirements: 

 

  • High school diploma or equivalent required.
  • Associates degree preferred or an equivalent combination of education, experience, and training.
  • Valid driver’s license and access to a vehicle to provide own transportation when participating in off-site library business.
  • Library certification from the Ohio Library Council, preferred.
  • Must successfully pass a background check.

 

Minimum Knowledge, Skills, Abilities, and Other Characteristics

 

  • Show enthusiasm and commitment to excellent customer service, genuine public service orientation and ability to work with all age groups and diverse populations of customers.
  • Embrace innovation and experimentation with emerging technologies and related tools.
  • Maintain an awareness of developments in the field of public library service.
  • Excellent verbal, written, and telephone skills.
  • Keyboarding, filing, basic math, and alphabetizing skills.
  • Ability to follow verbal and written instructions.
  • Ability to maintain confidentiality of information handled.
  • Ability to establish and maintain effective relationships with customers, staff, and the general public.
  • Ability to organize and prioritize workload.
  • Ability to perform several tasks simultaneously and under pressure.
  • Ability to work independently and with a team.
  • Ability to perform detail-oriented duties accurately.
  • Ability to recognize and respond to potential dangers to customers and staff.
  • Knowledge of and ability to communicate library policies, procedures, and techniques to the public.
  • Monitor current literature for patterns, themes and titles of potential interest to customers.
  • Knowledge of current reference materials, resources, services, and programs for adults.
  • Ability to use Microsoft Office Suite and other software.
  • Ability to perform the physical activities associated with this job.
  • Flexibility in scheduling in regards to lunch breaks and length of work day.

Duties: 

Essential Duties: 

 

  • Staff Customer Service Desk.
  • Provide exemplary customer service by answering directional and reference questions, providing reader’s advisory services, locating materials, processing hold requests, monitoring behavior of library customers and ensuring the Library environment is pleasant, inviting, neat, orderly, and safe.
  • Prepare marketing materials according to library guidelines and standards.
  • Perform duties associated with adult services (assist with collection development, reference, programming, creating displays and promotions and weeding as assigned.)
  • Perform clerical duties common to a library environment such as issuing library cards, collecting of fines, answering telephone, renewing materials, etc.
  • Enforce Library policy and procedures while providing direction and problem solving.
  • Initiate Inter-library loan requests by verifying materials not in library consortium and placing request.
  • Receive and evaluate donations to be cataloged or added to the book sale.
  • Instruct and assist customers in how to use Public Access Catalog terminal and other Library equipment.
  • Participate in training new hires that are going through the Onboarding Program.
  • Coordinate, educate, and conduct classes and presentations for customers and staff on and off-site on library services (databases, grants, local history) and resources (i.e. speaker’s bureau, community groups, internal staff training, etc).
  • Address customer complaints and concerns as appropriate.
  • Build knowledge of local collections and consult appropriate paper and online bibliographic resources to provide reader’s advisory.
  • Knowledge of available resources related to technology including equipment, devices, social media, library website, and other digital content and audiovisual material that are offered by the Library.
  • Shelve and sort materials, and post material changes in computer database as needed.
  • Prepare for opening and closing by turning on/off lights and equipment.
  • Fill photocopier and other equipment with paper and toner, clear paper jams, and notify service company or vendor for scheduled maintenance and more involved problems.
  • Compile information and statistics and prepare and submit reports to Head of Adult Services.
  • All other duties as needed or as assigned.

 

Additional Duties:

 

  • May attend library continuing education activities and/or represent Library at conferences and area events.
  • May represent library at community outreach events such as parades, festivals, etc.

 

Contact Information: 

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