Library Public Services Coordinator 2
About this Job
Library Public Services Coordinator 2 within the Health Sciences Library providing public services to the customers of the Health Sciences Library; opens library and oversees morning operations Monday-Friday; assists in the training of student employees; assists in developing and implementing unit policies. Provides a high level of customer service that requires complex problem-solving skills. Performs circulation functions; provides instruction to customers on locating and accessing library materials and resources and using library technology and equipment; provides basic reference assistance; assists with preparing library materials for mail delivery. Resolves customer fine appeals. Manages reserve collections including print materials, equipment, bones, and models. Works in partnership with the Research and Education department; works independently and collaboratively to develop educational resources on complex topics; coordinates workshops; synthesizes related data; teaches workshops related to library services and resources; collaborates with HSL librarians on additional projects as needed. Acts as liaison between the Research and Education and Public Services departments; may train Public Services staff on new or advanced resources and services. Flexibility in working days and times is required.
Bachelor’s degree or an equivalent combination of education and experience required. Minimum 2 years of relevant experience required; strong customer service orientation and interpersonal skills with ability to work creatively both independently and collaboratively with diverse groups; excellent organizational, analytical and problem-solving skills with proven success in independently prioritizing work, analyzing information and managing competing deadlines; excellent written and oral communications skills; Requires successful completion of a background check. Qualified candidates may be asked to complete a pre-employment physical, including a drug screen.
2-4 years experience working in an academic library preferred; familiarity with technology including ability to create web based and multi-media instructional modules; course work, experience or demonstrated knowledge of health sciences or STEM databases and resources; knowledge of current academic scholarly communication principles preferred.
The Ohio State University is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.
Applicants are encouraged to complete and submit the Equal Employment Identification form.
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Posted On: Jul 6, 2023 / This posting expires: Aug 1, 2023