Library Services Specialist, Consumer Health & Customer Service

Monday - Friday, 8:30am-5:00pm
Main Campus, Nationwide Children's Hospital 700 Children's Dr. Columbus, OH 43205


Nationwide Children's Hospital



  • Excellent interpersonal, communication, and customer service skills.
  • Outstanding organizational skills
  • Ability to work accurately with attention to detail
  • Ability to arrange items in alphanumeric and/or subject order
  • Experience with computer and library software including word processing, spreadsheets and databases
  • Ability to instruct others in basic computer navigation and word processing skills     
  • Ability to interact confidently with hospital patients and families all ages and abilities
  • Ability to interact confidently with clinicians and other hospital staff
  • Two years of college coursework preferred
  • One year of library experience preferred
  • Experience in health care industry preferred
  • Familiarity with medical terminology
  • Familiarity with LC (Library of Congress) classification helpful


Physical requirements may include lifting, carrying, pushing, pulling, standing, walking, sitting, climbing, balancing, stooping, kneeling, reaching, finger dexterity, talking, hearing, seeing, etc.  Standing on stools, lifting approximately 10-20 lbs.


  • Customer Service, Medical Library (20 hours/week) and Family Health Information Center (20 hours/week)
  • Assists patients and patient family members in finding consumer health information using available databases and print resources. Works with reference librarians and patient education/community education specialists in identifying and best available resources.  Routes patient reference requests to reference librarians as needed
  • Circulation – Serves as Circulation Liaison between Ohio State University Libraries and Nationwide Children’s Hospital Library. Develops working relationship with OSU Circulation staff, communicates changes/policies/procedures to NCH library staff, handles and resolves circulation questions
  • Registers hospital clinicians and staff for library cards; checks in/checks out library materials
  • Processes requests for print materials from Ohio State University Libraries and OhioLink libraries
  • Reconciles missing materials and sends notices to library staff with overdue materials
  • Processes library fines for overdue materials
  • Shelves library materials, organizes materials by subject and library call number
  • Computer assistance – helps hospital staff and patient family members with basic computer tasks
  • Answers library phones, assists callers or transfers to correct library staff member(s)
  • Monitors library email, responds or routes to correct library staff member(s)
  • Maintains library printers and coordinates maintenance and repair
  • Fills requests for medical research articles from citation lists and individual article requests
  • Records library statistics for monthly reports
  • Fills requests for hospital archival materials (hospital history inquiries), Assists with filing of historical materials
  • Assists with DOCLINE (National Library of Medicine) system for article requests, incoming and outgoing
  • Assists with book and materials processing
  • Provides administrative/clerical support to Library Manager
  • Follows opening procedures at 8:30am and closing procedures at 5:00pm
  • Other duties as assigned

Contact Information: 

Applicants are encouraged to apply via the Nationwide Children's Hospital link below:

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