Library Specialist - Youth Services
Organization:Stark County District Library
• The library environment involves everyday risks or discomforts that require normal safety precautions typical of offices, which includes the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations. When this position is within the Mobiles Services department work performed on vehicles (e.g., bookmobiles) is done in close quarters that, at times, may be in motion as teams travel from stop to stop. Additionally, this work is done year-round in vehicles furnished with heat and air conditioning.
• The noise level in the work environment is usually quiet to moderate.
• This position is performed mainly in the public and office areas of the Library although some off-site meetings in various other locations may occur (e.g., school visits, etc.). When this position is within the Mobile Services department it is performed mainly in the mobile services vehicles as well as public and office areas of the Library although some off-site meetings in various other locations may occur.
• Work is generally completed during Library days and hours of operations which may vary by location and time of year. There may be the occasional need to attend meetings or events and/or respond to critical situations outside of this schedule, including before or after normal Library days and hours of operation.
• Work requires the ability to lift light objects [less than 20 pounds] and carry them short distances [20 feet or less] and, within Mobile Services particularly, load/unload materials and equipment in all weather conditions.
• Work requires the ability to push a fully loaded book cart (typically weighing at least 20lbs or more) for distances of at least 20 feet.
• This position may require an employee to remain in a standing or seated position for extended periods of time while performing a variety of tasks.
• Employees must be able to perform repetitive hand, arm, and body movements, including typing and/or lifting books, on a continuous basis.
• Work requires reaching overhead and bending/kneeling to shelve books weighing up to three pounds.
• Travel by personal automobile or, in the case of Mobile Services positions a Library-owned automobile or truck, and a valid State of Ohio driver’s license along with the ability to maintain a driving record that is satisfactory to the Library’s liability insurance carrier may be required, depending on the position’s specific duties. Some travel by personal vehicle and/or occasional overnight travel may also be required.
Education and Experience
• Education: High school diploma or equivalent is required. Bachelor degree preferred.
• Years of relevant experience: 3 or more years of related experience is preferred.
• Certifications or licensure: Ohio drivers’ license and ability to maintain a driving record that is satisfactory to the Library’s liability insurance carrier is required.
• Experience presenting and implementing programs to groups is required.
• Experience developing programs for individuals and groups is preferred.
• Experience coordinating with external partners is preferred.
• Experience with the principles and practices of customer service is required.
• Experience with library circulation systems and procedures is preferred.
• Experience in public library or public-sector organizations is preferred.
• Experience working with focus age group is required.
Duties and Responsibilities
1. Assists patrons with and demonstrates all library service and collection platforms, and is an advanced user of platforms.
2. Proactively promotes library services and offerings to patrons.
3. Provides instruction on platforms in area of specialization.
4. Provides intermediate reference assistance, and helps develop access tools in area of specialization.
5. Is aware of and can direct patrons to print and online reference tools, including Reader’s Advisory resources.
6. Assists patrons in accessing and using document machines, library computers and library-supported software, and troubleshoots intermediate technical problems. Provides advanced assistance in area of specialization.
7. Performs transactional services (e.g., notary, passport) that have defined rules, limited or specific answers, and/or detailed process guidelines.
8. Facilitates special support and services that include open-ended interactions requiring analysis, additional data gathering, independent judgment/decision-making and may have multiple “right” answers or possible outcomes (e.g., Book an Expert).
1. Performs all direct patron circulation functions.
2. May have responsibility for regularly implementing record maintenance tasks.
3. May have in-depth understanding of ILS Circulation Module, and may troubleshoot ILS issues.
1. May assist in shelving as needed.
2. Plans and assists with the merchandising of materials. May have responsibility over a specific display area.
3. May make collection decisions over a portion of a collection area, under direction of the Manager or Librarian.
4. Creates Educator Units as needed.
Group Services: Internal and External
1. Plans and presents internal and external programs in focus area.
2. Leads or assists other staff with internal and external group program set up.
3. Assists or acts as back-up for other Library Specialist or Librarian staff in providing internal or external events outside of focus area.
4. May lead or participate in promotional activities outside the library.
5. Develops content and materials for both active and passive delivery to groups. May sometimes involve other staff, as needed.
1. May establish partnerships, develop content for, and/or implement joint services with outside agencies on behalf of his/her department or location in consultation with Manager.
1. Mentors and trains other staff, including Library Associates and Library Specialists in other locations.
2. Contributes to, and sometimes leads, system-wide planning, development and training initiatives.
3. Coordinates with Manager and Librarian(s) to guide other staff regarding services, programs, and collections within area(s) of expertise.
4. Serves on library committees as needed.
5. Performs other duties as required.
3. Customer Service
5. Ethics & Integrity
7. Job Knowledge
8. Quality of Work
Technical / Functional Skills
• Ability to plan, develop, implement and promote library-related programs.
• Ability to provide specialized, open-ended customer service support in one or more areas without assistance from other staff.
• Ability to create Educator Units.
• Advanced familiarity with library services and operations.
• Ability to perform intermediate to advanced functions using the library circulation system, service platforms, and following current procedures.
• Advanced knowledge of collection platforms.
• Ability to learn and obtain certification in passport processing.
• Demonstrates intermediate to advanced level literacy with respect to standard computer and office software.
• Ability to sort and file alphabetically and numerically.
• Ability to communicate effectively in the English language by phone or in person in a one-to-one setting.
• Ability to make simple arithmetic calculations with speed and accuracy.
• Ability to assist with the training of other staff.