Library Support Specialist (Acquisitions, monographs)

We are seeking candidates with a commitment to working effectively with students, faculty & staff from diverse backgrounds. Review of applications begins immediately and continues until the position is filled. Apply online with requested documents (cover letter, CV/resume & list of references) by 02/15/2023, for full consideration.

OHIO proudly offers flextime in addition to flexplace in support of our employees and such arrangements will be negotiated at time of offer.

For references, please include names and contact information for three (3) professional references include information indicating their relationship to you. At least one reference should be a current or recent supervisor.

This position is eligible for the following benefits: medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement.

Staff members in this sub-family apply technical knowledge and skills in support of library services and information management.

Job Responsibilities:

• Responds to inquiries via telephone, email, live chat and in person that require advanced knowledge of library procedures, resources, operations, and policies.
• Supervises, trains, and/or directs the work of classified and/or student workers.
• Performs job responsibilities within guidelines of normal practice, but often requires independent priority setting and judgment.
• Utilizes specialized tools, software, and databases to perform tasks or assist customers.
• Creates and updates complex data in library and/or University databases and troubleshoots and resolves problems within guidelines of normal practice. Oversees functional operations of a service and/or service point including troubleshooting and resolving problems within guidelines of normal practice. Troubleshoots issues and resolves problems.
• Advises internal and external customers on procedural matters within established protocols and responds to complex questions from internal and external customers within established protocols.

• Supports library collections by ordering and receiving library resources in multiple formats and languages; makes a variety of one-time purchases from specialty vendors for materials including but not limited to books, audio/visual media, music scores, and unique materials for Special Collections.
• Upholds fiscal responsibility by creating and maintaining accurate records within library systems and various vendor platforms; performs both manual and automated records management processes; works closely with library acquisitions accounting staff and vendors to maintain purchase and payment records.
• Manages processes for replacing or withdrawing library materials that have been damaged, lost, or determined missing.

$16.84

Extensive experience in libraries/museums and advanced understanding of library/museum policies and procedures typically obtained by a high school degree and a minimum of 3 years of related library experience. An equivalent combination of education, training, and experience is acceptable.

Specific knowledge, certifications, and licensure will apply at the position level.

• Excellent communication skills
• Data entry experience
• Customer service experience
• Experience working directly with vendors

Employees also enjoy a generous benefits package including, but not limited to, medical, dental, vision, short term disability, life insurance, retirement benefits, educational benefits for themselves and qualified dependents, domestic partner benefits, parental leave, adoption benefits, paid time off, and access to professional development programs. More detailed plan information can be found at: https://www.ohio.edu/hr/benefits