Main Branch Manager

The Westerville Public Library currently has one main branch. As the organization prepares for expanded access point(s) outlined in the Strategic Plan, this new role separates the management of the main branch from the Assistant Director. In this is a new Main Branch Manager role the incumbent should be comfortable with developing processes and procedures related to the new structure.

The Main Branch Manager is responsible for planning, developing, coordinating, and overseeing all public service elements for the main branch; is responsible for the day-to-day operations all public service elements.

• Oversees customer operations for the library.
• Coordinates and participates in the planning, development and implementation of branch programs and services.
• Develops guidelines for the monitoring and evaluation of branch programs.
• Serves as a member of the Leadership Team.
• Responds to escalated customer concerns regarding branch customer service.
• Provides monthly reports to the Assistant Director for the Board of Trustees.
• Coordinates activities and ensures effective exchange of information with other library systems.
• Ensures the onsite security monitoring is scheduled and effective. Supervises the library monitors (security guards).
• Interviews, hires, develops and evaluates direct reports.
• Provides input on branch budget development and guides direct reports in adhering to budgeted allocations.
• Trains and oversees Librarians-In-Charge.
• Maintains active involvement in the community.

starting at $40/hr

REQUIREMENTS
• Masters’ degree in Library Science from an ALA accredited program.
• A minimum of five (5) years’ progressive experience in library management and administration or an equivalent combination of education, training and experience.
• Knowledge of customer service principles and practices and proven ability to ensure high quality customer service in a consistent manner.
• Experience and knowledge of conflict resolution techniques and practices.
• Knowledge of public administration principles and practices.
• Organizational development principles.
• Understanding of budget development processes and budget administration.
• Knowledge of employee training and development methods.
• The ability to define problems, collect data, establish facts and draw valid conclusions.
• The ability to prepare accurate and concise reports and present those reports to the Directors, the Board of Trustees or other groups as necessary.
• The ability to organize, prioritize and coordinate multiple tasks.
• The ability to identify future needs of the library and develop plans to meet them.
• The ability to develop and maintain effective working relationships with the public.

COMPETENCIES
• Technology: Demonstrates general understanding of intermediate computer skills coupled with an understanding and knowledge of library provided equipment and software including the website, databases, catalog, and ILS; the ability to troubleshoot basic technology problems.
• Teamwork: The ability to work collaboratively with others, including other departments, to achieve organizational and department goals.
• Equity, Diversity & Inclusion: Commitment to interact appropriately, fairly, and equitably with all; the ability to demonstrate and foster respect for all individuals and points of view.
• Ethics: Commitment to the Ohio Ethics Law and the basic ethics and values of library service.
• Intellectual Freedom: The understanding and support of the library's role in providing free and equal access to ideas, information, resources, and services, from all points of view, without restriction, to every individual.
• Organizational Awareness: The knowledge of and ability to support the library's mission, vision, culture, and structure; a comprehensive awareness of the library's policies and procedures.
• Leadership: The ability to set and model high performance standards characterized by integrity, and to earn trust and respect of others by coaching, inspiring, and empowering teams of people to achieve strategic objectives.

PHYSICAL REQUIREMENTS
• Physical requirements include: sedentary work – exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to carry, lift, push, pull or otherwise move objects.
• The worker is required to have close visual acuity to perform an activity such as: viewing a computer terminal; extensive reading.

The Westerville Public Library is committed to cultivating inclusive environments and a workforce that reflects the diversity of our community. As such, we encourage Black, Indigenous, and people of color (BIPOC) to apply, in addition to members from other marginalized groups.

The Westerville Public Library is committed to recruiting a diverse staff and believes that diversity leads to innovation in programming, collections, policy, and service. We recognize that everyone inhabits multiple and intersecting identities and encourage staff to bring their whole selves to work. We are committed to a truly inclusive workplace and recognize that this requires strategic and deliberate challenges to white supremacy, systemic inequity, structural racism, and individual bias.