Outreach Services Manager

Include additional information about how to apply, benefits, etc.

starting at $57,148

REQUIREMENTS
• College degree in a related field required. Master’s Degree in Library Science or a related field strongly preferred.
• Three or more years of experience working with customers in a public library setting.
• Two years of experience in a team environment as a working manager/supervisor.
• Experience providing programming for pre-school children and seniors.
• Ability to interact with the public and staff in a consistent, friendly and courteous manner.
• Ability to supervise, train and coach employees.
• Understanding of reader interest levels, and the ability to provide reader’s advisory.
• Excellent oral and written communication skills.
• Ability to independently plan, analyze and structure staff assignments.
• Empathy and the ability to provide customer service to customers with specific social, emotional, physical and mental needs.
• A valid Ohio Driver’s license and ability to drive the library van(s).

COMPETENCIES
• Technology: Demonstrates general understanding of basic computer skills coupled with an understanding and knowledge of library provided equipment and software.
• Teamwork: The ability to work collaboratively with others, including other departments, to achieve organizational and department goals.
• Equity, Diversity & Inclusion: Commitment to interact appropriately, fairly, and equitably with all; the ability to demonstrate and foster respect for all individuals and points of view.
• Ethics: Commitment to the Ohio Ethics Law and the basic ethics and values of library service.
• Intellectual Freedom: The understanding and support of the library's role in providing free and equal access to ideas, information, resources, and services, from all points of view, without restriction, to every individual.
• Organizational Awareness: The knowledge of and ability to support the library's mission, vision, culture, and structure; a comprehensive awareness of the library's policies and procedures.
• Leadership: The ability to set and model high performance standards characterized by integrity, and to earn trust and respect of others by coaching, inspiring, and empowering teams of people to achieve strategic objectives.

PHYSICAL REQUIREMENTS
• Must be physically able to perform the essential functions of the job as listed with or without reasonable accommodation.
• Active work – standing for periods of up to an hour at a time. Lifting/Moving – exerting up to 30 pounds of force occasionally and/or the amount of force necessary to frequently carry, lift, push, pull or otherwise move objects.
• Delivery work involves loading and unloading a van with library materials. This incudes bending/twisting at the waist, lifting while bending or squatting.
• The majority of the work is performed in an office setting.
• When working outside events or doing deliveries the job may entail exposure to cold, heat, weather, excessive noise or vibration.
• Uses the telephone every day.
• The worker is required to have close visual acuity to perform an activity such as: viewing a computer terminal; extensive reading.

The Westerville Public Library is committed to recruiting a diverse staff and believes that diversity leads to innovation in programming, collections, policy, and service. We recognize that everyone inhabits multiple and intersecting identities and encourage staff to bring their whole selves to work. We are committed to a truly inclusive workplace and recognize that this requires strategic and deliberate challenges to white supremacy, systemic inequity, structural racism, and individual bias.