Reference Services Coordinator
Organization:Ohio History Connection
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this posting are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with qualifying disabilities to perform essential functions.
Education and Experience
Bachelor’s degree required. Master’s degree in American history, Library Science, or related discipline preferred; equivalent work experience plus one-year direct work experience in archives or libraries may substitute for a Master’s degree. Also open to currently enrolled students of American History or Library Science Master’s programs with expected graduation no later than June 2020. All applicants: please provide concrete examples of reference, training, and presentation experience in your cover letter and resume.
Knowledge and Skills
- Knowledge of Ohio and American history.
- Knowledge of library or archival practices and procedures.
- Knowledge of library cataloging standards and best practices. Direct cataloging experience is desired but not required.
- Experience with archival processing, including arrangement, description, etc. in an automated/digital environment is desired, but not required.
- Applicants must possess the willingness to learn new skills.
- Must have good judgment and show initiative.
- Ability to build collaborative working relationships with people of varying backgrounds.
- Ability to plan, implement and manage complex projects.
- Resourcefulness with well-developed problem-solving skills.
- Great attention to detail.
- Understand principles of reference service.
- Ability to work flexible hours, including evenings and weekends.
- Established record of designing projects and bringing them to a conclusion expeditiously.
Ability to communicate effectively and promptly, both written and verbally, with a variety of constituents having differing levels of knowledge and skill set.
Requires basic mathematical skills.
Experience with MS Office and database management. Knowledge of MARC and ILS technology is a plus.
Ability to work independently, follow complex instructions, manage time effectively, and exercise good judgment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities to perform essential functions.
Requires the ability to lift, carry, reach, and retrieve items weighing up to 50 pounds from a height of six feet, the ability to operate library carts. May require standing and movement within a confined area for periods of up to four hours.
Majority of the work in this position is performed in a library environment; some takes place in library stack and storage areas, with overhead lighting, and industrial HVAC air circulation system.
Days, hours and location of work may vary to accommodate coverage of Saturday hours in the Research Room. Infrequent travel for conferences or workshops both in and out of state.
The Reference Services Coordinator is responsible for maintaining a uniformly high level of customer service in the Research Room, phone line and email by creating and maintaining a welcoming, accessible, and comfortable environment for learning and research. The Coordinator has a holistic understanding of reference operations and how they fit within broader work across the organization. The person in this position also oversees the management of volunteer projects. The Reference Services Coordinator may take the lead in exploring and implementing changes to the service model in research services.
Essential Duties and Responsibilities
- Oversees and coordinates the scheduling of public service shifts
- Leads the implementation and training of new reference services, policies, procedures, and processes
- Provides specialized reference services to Archives & Library visitors via email, phone, and the Reference Desk
- Sorts email reference and serves as a responder on the three-person email team
- Participates in outreach activities such as tours, presentations, workshops, and webinars promoting Archives & Library collections and services
- Coordinates volunteer projects
- Serves on committees as assigned
- Other duties as assigned