Specialist, Library Circulation

POSITION SUMMARY

The Specialist, Library Circulation primarily performs various duties within the circulation area, while providing excellent customer service. The position strives to provide an optimal user experience accessing the library’s materials, systems, facilities, and services.

ESSENTIAL JOB FUNCTIONS

Circulation Support - 55%

Performs carious duties within the library circulation area, including checking in/out materials; renewing materials; re-shelving materials; shelf
reading; shifting; creating patron records; working on the semester book list; creating book cards; processing and packing/unpacking OhioLINK items; and assisting patrons in the 105 computer lab. Participates in monthly displays. Assumes general responsibility for circulation operations, subject to management overview and supervision. Assists with projects, as directed. Supports library initiatives with regards to social media postings and content sharing, as directed.

Customer Service - 40%

Provides assistance and support to library patrons and guests. Utilizes library software systems to retrieve and enter data. Instructs customers in the
use of library systems and equipment. Provides general information on the use of library facilities and services. Refers patrons to Librarians and other departments for assistance, as needed. Resolves customer, operational, and administrative issues.

Diversity, Equity & Inclusion - Ongoing

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Additional Responsibilities - 5%

Attends all required department meetings and training.  Communicates any concerns related to building operations to appropriate contacts.  Works outside the normal workweek schedule to support library operations, as scheduled, including weekends.

Schedule: Position One (25.5 hours): M-TH , 10:00-3:00 F, 7:30-1:00 / Position Two (24 hours): M-TH, 2:00-8:00

17.52

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of: standard library circulation practices and procedures; standard office practices; effective customer service techniques; Microsoft Office.

Skill in: quality customer service; performing administrative duties; operation of computer systems and office equipment, including computers and printers; use of the Internet; demonstrates adequate skills in verbal and written communications; data entry; application of job software programs.

Ability to: provide basic assistance and support to functional area of responsibility; develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; maintain confidential and sensitive information; use good judgement; effectively work with persons of varying cultures and diversity; exhibit a pleasant public manner and telephone etiquette; work independently with little supervision and in teams, as designated.

MINIMUM QUALIFICATIONS

Associate's degree in related field.  Two (2) years experience in customer service.  State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).