Supervisor - Learning Commons, Library

Work Schedule: M-Th 11am-8pm Saturday 9am-2:30pm Hours may vary based on departmental needs.
Cuyahoga Community College Eastern Campus - Highland Hills, OH


Cuyahoga Community College





  • Bachelor's degree in a related field

    • Significant related experience may substitute for education

  • Minimum of three years of demonstrated experience providing library and/or technology support in a similar environment

  • Demonstrated experience developing and providing training materials/programs

  • Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others

  • Demonstrated experience monitoring a business area’s budget

  • Demonstrated experience making sound decisions that affect a work unit or team

  • Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations



  • Possess working knowledge of Learning Commons concepts, practices, and procedures with the ability to use in varied situations as it pertains to the departmental focus

  • Ability to work evening and/or weekend hours as needed to ensure Learning Commons coverage during all hours of operations

  • Ability to effectively completely work assignments independently

  • Possess excellent organizational and prioritization skills with demonstrated attention to detail

  • Ability to be creative and exercise initiative

  • Possess excellent written, verbal and interpersonal communication skills

  • Possess strong organizational and time-management skills

  • Ability to adjust to changing priorities and respond appropriately to deadlines

  • Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes

  • Proven leadership skills and ability to foster a team environment and work collaboratively

  • Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships

  • Critical thinker with ability to identify and implement efficiencies within daily operations

  • Demonstrated basic project management skills

  • Intermediate-level proficiency with Microsoft: Outlook, Word, Excel and PowerPoint

  • Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

  • Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects

  • Ability to develop and maintain relationships with key contacts to enhance work flow and quality

  • Possess sensitivity to respond appropriately to the needs of a diverse population  




  • Service Focus
  • Collaboration
  • Communication



  • Adaptability
  • Quality of Work



  • Time Utilization
  • Continuous Improvement





  • Master’s Degree in a related field
  • Demonstrated experience working in a public/academic library/computer service based setting
  • Demonstrated experience utilizing an online financial/budgeting system



  • Familiarity with media equipment and associated technology
  • Possess data management, and presentation software skills
  • Demonstrated basic proficiency with Blackboard
  • Demonstrated basic proficiency with the Banner System




Responsible for management of the daily operations of the Learning Commons.  Responsible for staff recruitment, hiring, development, orientation, and training.  Monitors departmental activities to ensure adherence to established financial and personnel policies, procedures, and guidelines.




  • Responsible for management of the daily operations of the Learning Commons including but not limited to: direct supervision of support staff, coordination of their work schedules, managing their workflow and responsibilities, and assigning special projects
  • Responsible for staff development, orientation, and training; staff recruitment and hiring; recommending disciplinary action; completing performance evaluations
  • Knowledgeable with both PT and FT union contracts as they relate to daily operations of the department
  • Monitors budget activities, reconciles variances, advises Associate Director/Director as necessary, and assists with the preparation of the annual budget
  • Monitors departmental activities to ensure adherence to established financial and personnel policies, procedures, and guidelines
  • Responsible for the accurate billing of fees that are recorded with the Business office
  • Ensures that the Learning Commons staff properly handles the cash drawer and safe closing procedures
  • Assists Learning Commons patrons by providing outstanding customer service and resolving issues that may arise in the course of daily operations
  • Coordinates activities with other departmental supervisors and counterparts at other campuses for the purpose of maintaining standard operational procedures, staff training and development, budget initiatives, college-wide reporting, documentation, and special projects
  • Represents the department by participating in internal and external committees and associations
  • Coordinates the collection and development of data to provide input into departmental reports and studies; and recommends for internal and/or external distribution
  • Participates in the development, review, and ongoing maintenance of all unit procedures and systems
  • Manages reserved materials and media acquisitions in order to provide manuscripts, readings, films, videotapes, and other media used in direct instruction of students as requested by faculty
  • Performs other duties as assigned

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