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Technology Support Specialist

  • Ohio Wesleyan University
  • Delaware, OH
  • Mid-Level
  • Full-Time

About this Job

  • Purchase, install, manage, and maintain classroom equipment in collaboration with the Multimedia Technology Services Manager, Information Services and other campus partners
  • Test and troubleshoot issues with classroom technology which includes but is not limited to computers, projectors, microphones, clickers, adaptors, webcams, video recorders, speakers and cables
  • Checkout circulating classroom technology equipment via the library’s LMS, working in collaboration with the library’s cataloging and access services staff when necessary
  • Provide orientation and training for users borrowing equipment
  • Assist with the planning and design/redesign of classroom and event spaces
  • Set up and tear down equipment for temporary classroom and campus events
  • Record, stream, edit and archive select campus events
  • Assist w/ supervision of student employees
  • Coordinate and collaborate closely with the appropriate staff for Media Center room scheduling, develop training materials, and explore and test new technologies, especially equipment
  • Other duties as assigned



Required Qualifications

  • Experience providing technology support services
  • Basic knowledge of and experience troubleshooting Windows PCs and Apple computers
  • Experience with common instructional technology equipment
  • Understanding of core video signals and audio signal flows
  • Familiarity with professional audio equipment
  • Basic knowledge of video and audio editing software
  • Ability to perform routine equipment maintenance
  • Ability to work independently and collaboratively, and be highly reliable
  • Skilled at time management and handling multiple projects/issues concurrently
  • Ability to work with frequent interruptions
  • Demonstrated willingness to grow their knowledge and experience with new tools and methods
  • Excellent communication skills both written and oral
  • Ability to lift/carry 25 pounds.

Desired Qualifications

  • Knowledge of live streaming software and platforms, such as Wirecast, OBS, YouTube Live, Facebook Live, Google Meet, Zoom, etc.
  • Demonstrated ability to work with a diverse group of faculty, staff, and students
  • Supervisory experience
  • Training experience
  • Bachelor’s degree

How to Apply

Apply to this opportunity using the contact method(s) below

Posted On: Aug 24, 2021 / This posting expires: Nov 30, 2021