Technology Support Specialist

• Purchase, install, manage, and maintain classroom equipment in collaboration with the Multimedia Technology Services Manager, Information Services and other campus partners
• Test and troubleshoot issues with classroom technology which includes but is not limited to computers, projectors, microphones, clickers, adaptors, webcams, video recorders, speakers and cables
• Checkout circulating classroom technology equipment via the library’s LMS, working in collaboration with the library’s cataloging and access services staff when necessary
• Provide orientation and training for users borrowing equipment
• Assist with the planning and design/redesign of classroom and event spaces
• Set up and tear down equipment for temporary classroom and campus events
• Record, stream, edit and archive select campus events
• Assist w/ supervision of student employees
• Coordinate and collaborate closely with the appropriate staff for Media Center room scheduling, develop training materials, and explore and test new technologies, especially equipment
• Other duties as assigned

Inquire

• Experience providing technology support services
• Basic knowledge of and experience troubleshooting Windows PCs and Apple computers
• Experience with common instructional technology equipment
• Understanding of core video signals and audio signal flows
• Familiarity with professional audio equipment
• Basic knowledge of video and audio editing software
• Ability to perform routine equipment maintenance
• Ability to work independently and collaboratively, and be highly reliable
• Skilled at time management and handling multiple projects/issues concurrently
• Ability to work with frequent interruptions
• Demonstrated willingness to grow their knowledge and experience with new tools and methods
• Excellent communication skills both written and oral
• Ability to lift/carry 25 pounds.

• Knowledge of live streaming software and platforms, such as Wirecast, OBS, YouTube Live, Facebook Live, Google Meet, Zoom, etc.
• Demonstrated ability to work with a diverse group of faculty, staff, and students
• Supervisory experience
• Training experience
• Bachelor’s degree