LibAnswers with LibChat Platform
LibAnswers is a self-service 24/7 reference system. Patrons can search a librarian-generated Knowledgebase, or submit their own questions to the system via direct email (use the system-defined email address or substitute your own), chat, SMS/text, or an online form which you define. The fully integrated Reference Analytics module allows librarians to include qualitative metadata on in-person and telephone reference., Print or download beautiful full-color charts and graphs of all reference usage with a few clicks fully customizable to your specific reporting needs., You can even import legacy data from any other system including email records. Best of all, when responding to reference queries, librarians can re-use any public q/a pair in the system whether at their own library, 25 other libraries in the state of Ohio, or more than 800 libraries covering the globe!