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Bias and Micro Messages 2-Part Webinar

  • Wellbeing
  • Webinar
  • 4 CE Hours


Webinar Meeting Dates

  • 3/15, 2-4 p.m. – Part 1
  • 3/29, 2-4 p.m. – Part 2

This foundational, two-part webinar serves as a starting point for diversity and inclusion programming. It explores the phenomena of bias and how professionals can minimize its effects on employee and customer/client relations.

Participants will learn how their own unique identities shape their experiences and impact their day-to-day interactions with others. They will learn strategies for minimizing the effects of bias, which can manifest in the form of verbal, non-verbal, and environmental micro-messages.

Participants will examine the role they play in communicating micro-messages and build skills that will aid them in addressing micro-inequities when they occur. Participants will assess and critically apply strategies to address micro-inequities within their own relationships and work teams. Additionally, best practices for receiving critical feedback will be provided.

Participants will gain greater confidence in their ability to communicate value and have a positive impact through micro-affirmations and develop other skills that will aid them in creating an inclusive space where everyone is respected, valued, and appreciated.

Please note: To ensure a safe, open learning environment for this complex topic, our sessions will not be recorded and will not be available in our Training Archive.

Who Should Attend

Any library staff member interested in gaining a better understanding of how our unique identities shape our experiences and day-to-day interactions and how we can minimize the impact of bias on employees and end-users.


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SHIFT Consulting

Training for this session will be provided by team members from SHIFT Consulting—the professional services division of The Diversity Center of Northeast Ohio. SHIFT Consulting focuses on leadership and organizational development initiatives with a justice, equity, diversity, and inclusion (JEDI) lens that supports the development of inclusive environments where all feel connected, respected, and valued.