Head of Circulation and Shelving

Position Summary: Oversees the delivery of circulation and clerical services for the library including training, supervision, evaluation, and scheduling of the circulation and shelving staff. Provides direct circulation service to the public.

Essential Job Functions: This list is illustrative, but not exhaustive for this position.
• Performs direct service to the public, while standing at the circulation desk, including but not limited to; check-in and checkout of all materials, answering and directing telephone calls to the proper areas, and assisting patrons with circulation needs and various forms such as library cards, voter registration, and Friends memberships.
• Oversees the workflow and scheduling of circulation and shelving staff; assesses circulation and shelving needs.
• Organizes and supervises changes in shelving of library materials with staff.
• Interviews, selects, trains, and schedules circulation and shelving staff.
• Supervises and evaluates all circulation and shelving staff. May supervise volunteers.
• Attends and participates in shelving supervisor meetings and head of circulation meetings and serves on system committees as necessary.
• Performs miscellaneous circulation duties such as accepting and resolving fines and fees, checking on overdue notices, and searching for items on circulation reports.
• Keeps staff updated and aware of any changes or updates procedures or to the ILS system.
• Resolves difficult circulation situations. • Markets library materials and services.
• Sets annual departmental goals in consultation with the library managers.
• Continues professional development through in-service training, conferences and workshops. Encourages professional development of circulation staff by promoting workshops and conferences.
• Other duties as assigned.

Physical Requirements:
• Able to grasp, handle, or operate objects, tools, or controls – including computers, phones, and office equipment.
• Able to read computer screens and print materials
• This position requires alternate standing, sitting, and walking.
• Must be able to bend, reach, and have the ability to lift up to 40 pounds or more on occasion.

19.00

Minimum Education, Experience, and Licensing Requirements:
• High school diploma or equivalent.
• Has extensive customer service experience.
• Two to three years supervisory experience a plus.

Minimum Knowledge, Skills, Abilities and Other Characteristics:
• Strong public service skills.
• Strong organizational skills. Ability to supervise and evaluate staff.
• Good communications skills.
• Familiarity with circulation procedures and policies.
• Has a working knowledge of computers and software.
• Has reliable transportation in order to meet work obligations.
• All other qualification required for Circulation Clerks.
• Willingness and adaptability to work in a changing work environment.
• Observes all safety procedures – See personnel policy #410.
• Successful completion of a background check.

EEOC Statement
Geauga County Public Library provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.
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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.