Library Service Coordinator

JR 101852 – Library Service Coordinator.
The University of Akron’s Bierce Library is hiring a Library Service Coordinator to manage and support the Library Service Platform (LSP) components utilized by Public Services, such as Alma, Rapido, and Leganto. The Library Service Coordinator will also manage, hire, schedule, and train the library student employees.

Job Summary: Coordinate, manage, and support software-based library service critical to the access, delivery, and application of digital library resources to faculty and students through online mediums.
Essential Functions
• Manage high-volume, software application-based library service(s) and resolve access problems.
• Provide management and direction for planning integrated access to appropriate library services.
• Participate in the ongoing planning and delivery of access points for the discovery and application of library resources and services.
• Monitor trends in at least one of the following: Access, discovery, electronic resources, online course content management or digital document delivery and recommend appropriate enhancements.
• Promote the visibility, accessibility, research, scholarship, and teaching of scholarly resources including, but not limited to, Archives and the Institutional Repository.

19.23

Education: Requires a relevant bachelor’s degree
Licenses/Certifications Requirement: None
Required Experience:
• Requires a minimum of 2 years experience coordinating, administering, and/or managing a library related application-based services such as: Electronic Resource Management System, Discovery System, Interlibrary Loan Management Software System, Course Reserve Management Software System, Online Course Content Management System, and/or Learning Management System.
• Ability to use library systems such as online catalogs, research databases and national library catalogs such as OCLC.
• Strong problem solving, customer services, verbal/written communication, technical, and project management skills.
• Highly developed computer skills and ability to troubleshoot across a variety of systems.

Preferred Experience:
• One year experience with Alma, Rapido, RapidILL, and/or Leganto library systems.
• One year experience supervising student workers or managing employees. Supervision should include hiring, planning, training, scheduling, assigning, supervising, and reviewing multiple student employees.
• One year experience scheduling student workers using a digital scheduling platform.
Leadership
Functional guidance over nonexempt staff including general scheduling, assigning tasks and monitoring work activities.