Library Systems Coordinator

At OhioNet, our vision is to connect libraries for stronger communities. We put that mission into action by supporting library success through learning opportunities, technology solutions, consulting services, collaborative purchasing, and strategic connections. In practical terms, this means that we support libraries in all aspects of their work, and we’re always looking for new or improved ways to be of service to our members.

What we’re seeking:

We are looking for someone with experience managing and supporting library systems, especially in a shared environment, to coordinate the service to the Consortium of Ohio Libraries (COOL). You have experience managing projects and responding to support inquires and are comfortable communicating with external partners, the COOL consortium library staff at all levels, and the consortium board. You are also enthusiastic about technology and enjoy using and building your technology and troubleshooting skills.

You understand the need to complete routine tasks that are essential to effective system operations and support; your schedule will also allow time for other work that is more inspiring to you as you support COOL and OhioNet as an integral member of the Technology Services team. This is the work you came here to do – helping our members use library systems and other technologies to solve the challenges they are facing.

A typical day:

Your primary function will be to support the daily and on-going needs of the COOL consortium, centering on their use of their shared Evergreen library management system. You will serve as the primary point of contact for consortium library staff and the consortium board and will coordinate with outside service providers as needed to ensure the efficient operation and effective use of that system.

In that capacity, a typical day could involve receiving, acknowledging, investigating, and resolving support or service requests from COOL library staff. Generally speaking, this might require using your broad technology knowledge and your troubleshooting and communication skills to address these requests. You might be modifying system configurations and ensuring consistency with established protocols and parameters; you may also be generating system reports or overseeing data output for authority processing or integration into third-party systems.

Another key aspect of your work will involve coordinating consortium or individual library projects. This might include implementing new system functionality or working with outside parties to develop enhancements to existing functionality. You may be called upon to establish a project plan and corresponding timeframes and to ensure progress toward those plans. You may also be working on multiple projects simultaneously and be called upon to balance those based on priorities established in consultation with the Director of Technology Services and/or the consortium board.

Other things on your agenda will include:

• Working with our Library Systems Analyst as needed for complicated or highly technical projects or issues.
• Using your communication skills to prepare regular reports for the consortium board, as well as internal documentation.
• Attending consortium meetings and participating in other group initiatives as needed.
• Serving in a secondary support role for other department services.
• Participating in after-hours and weekend emergency support rotation.

$52,000 to $55,000; commensurate with experience and qualifications

You have at least one year of experience managing and supporting library systems, preferably in a consortium environment or with the Evergreen library management system. You have a breadth of technology knowledge and experience, including knowledge of relational databases and SQL and familiarity with scripting and programming languages. You also have a basic understanding of library metadata standards and structures. You possess an educational background, training, and experience sufficient to perform the duties of your position.

At the same time, you have a strong desire to learn and build your skills and can work independently and without constant supervision, although you don’t hesitate to ask for guidance or help when you need it. You have a strong public or customer service orientation, are an excellent communicator, and can explain technical issues or provide instruction to individuals with diverse technological backgrounds.

Our physical offices are in Columbus, Ohio and our staff are spread out throughout the state. We work remotely much of the time, so your geographic location is flexible. Our culture is one of collaboration and connection, with each other and our members. We work hard and enjoy what we do, while recognizing that work is just one aspect of our lives. We support healthy boundaries between work and personal life.

We offer a competitive salary that is commensurate with your experience and qualifications, with a range starting at $52,000. We offer a comprehensive range of benefits including health, vision, and dental insurance, long- and short-term disability, and life insurance. You may contribute to our retirement plan at any time, and after a year of service, you are eligible for the employer match. We have generous time-off policies and offer vacation, sick time, and personal days. We provide support for professional membership dues, conference attendance, and continuing education.