Public Service Associate

Do you have a strong background in customer service? Do you have a passion for public libraries? Combine both your passion and your expertise to serve as a Public Service Associate at Bexley Public Library! Bexley Public Library is seeking a part-time Public Service Associate to bring their interests, experience, and ideas to our patron-focused team. The Public Service Associate serves as a model of customer service and support, along with bringing a service-centered approach to all aspects of the role. At Bexley Public Library, we believe that libraries play a crucial role in creating a community of life-long learners. Public Services Associates act as the first step in our mission, providing patrons with an exceptional library experience.
Primary duties include:
• First point of contact for patron questions or inquiries.
• Supports librarians in developing and maintaining the collection.
• Locates, processes, and distributes library materials accurately and efficiently.
• Participate in team efforts such as assistance with program development, community outreach opportunities, and/or serving as member of a project team.

16.11

1. Bachelor’s degree or equivalent experience and at least one (1) year of customer service experience, teaching or instruction experience, or similar; or an equivalent combination of knowledge, skills, and experience.
2. Excellent external and internal customer service skills.
3. Excellent verbal and written communication skills.
4. Ability to maintain confidentiality and use appropriate judgment in handling patron information and records.
5. Ability to retain, abide by, and explain organizational procedures, processes, policies and operations.
6. Proficient use of software and hardware; excellent online and print research skills.
7. Ability to work accurately with attention to detail; ability to arrange items in alphanumeric or subject order.

The Bexley Public Library is an Equal Opportunity Employer and does not discriminateon the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We respect and seek to empower individuals, and support diverse cultures, perspectives, skills and experience within our library and our community.